Role
The Financial Services Associate specializes in client relations and planning operations. They are highly organized, skilled in operational execution, and proactive. The Financial Services Associate contributes to business growth by ensuring operational efficiency, facilitating effective communication, and delivering exceptional client service. Effective execution of this role instills trusts in the client experience and allows the financial advisor to focus on prospecting, consulting, and building client relationships.
Responsibilities
Administration
- Calendaring - effectively managing client meetings schedule and calendar changes as needed.
- Handle case notes, process correspondence and maintain client case files & segmentation
- Weekly Meeting review and delivery to advisor
- Team reporting - Runs production reports and analytics (weekly)
- Create Feed Lists & create prospect calls, CRM Management
- Maintains practice compliance
Client Relations
- Client Meeting Pre-Engagements – FF Meeting reminders
- Client Meeting Post-Engagement - Follow up summary (Daily)
- Incoming correspondence receipt. Execute and/or delegate – (Daily)
- Client Information Intake
- Monitoring age changes, and client events, send client gifts and holiday cards (Monthly)
Marketing & Social Media
- Manage social media platforms
- Be Liaison between Advisor Practice & Network Office Marketing Team
